Warranty

laptop-keyboard.us chooses Dell laptop keyboards to sell based on their excellent designs and proven hardware reliability. We check all of your orders during the packing stage to make sure that accessories are included.

We have a strict testing process to ensure that your ordered products are functionally correct before they are packed and sent to you.

3-Months Warranty

1. Terms of Service

All products can be returned and applied for free repair service if subject to no man-made damage performance failure within one year from the date of purchase.

Please provide effective proof of the product problem (picture or video), send it to our customer service, and return the keyboard according to the instructions to obtain free repair service.

2. Warranty Procedure

  • Contact Customer Service: Please click "Contact Us" for further assistance.
  • Customer Service Check: Once our after-sales customer service approves your request, we will send you the RMA (Return Merchandise Authorization) number to your email address accordingly. Please mark/print/write the RMA number on the outside of the shipping package.
    Tips: An RMA (Return Merchandise Authorization) number is required for all returns. Our after-sales department will not accept your returns without an RMA number.
  • Return Product: The RMA number will be valid for 30 days once issued, within which time the returned product(s) must be received by us. Please provide us with relevant courier(postal service preferred) and tracking information when you ship it out, so that we can track your return package.
  • After Repair: After receiving the returned package, our technical department will check the returned items. We will reschedule the keyboard within 2-7 working days after receiving the goods.

Note: laptop-keyboard.us reserves the right to refuse repair if the item is out of warranty coverage.

3. Warranty Details

The following conditions are not covered by the keyboard warranty:

  • keyboards ordered from other merchants.
  • Products that are out of warranty.
  • Damage caused by improper operation or insufficient protection of the customer.
  • Damage caused by fire, flood, war, violence or any similar incident.
  • Removal the warranty sticker or tamper with the internal keyboard pack.
  • Modify or service through a professional outside of laptop-keyboard.us.

30-Day Money Back

All keyboards are covered by 30-Day Money Back Guarantee! Within 30 days of receipt, products purchased from us may be returned for any reason. Please click here for more details about Return Policy.

Please note: in order to qualify to get your money back, you must first contact us and await instructions before sending back your product.